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Customer Service with a SMILE (15 min)


Description
What does “Joy” mean to you? It can take on a different meaning for different people. At TanaBell Health Services, we believe that joy can be found in any journey or situation, despite any adverse circumstances. Whether it be the reluctant grandmother who is scared to move out of her very familiar home and into new surroundings, the daughter who is nervous to pass the responsibility to care for her loved one on to strangers, or an unhappy coworker, you have the opportunity to spread joy within the facility.
Content
  • SMILE Explained
  • SMILE Binders
  • SMILE Quiz
Completion rules
  • All units must be completed